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​DMetal
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Overview
Responsibilities
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​I was a UX designer responsible for user research, ideation, visual design, prototyping, testing.
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DMetal in a nutshell
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​DMetal is a Kosovo-based company that creates customizable metal frames for furniture like chairs, tables, and shelves.
Solution​​​
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Centralized contact via floating action button ​
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A new website with a Floating Action Button (FAB) streamlined all communication channels using the users preferred communication methods (phone, text, Viber, FB Messanger).
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Problem
Decentralized communication
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DMetal missed calls/messages from clients due to multiple social media platforms.
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Inconsistent platform updates
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DMetal struggled to keep all platforms updated, leading to communication delays.
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Limited language support
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The lack of multilingual options resulted in losing international clients.
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Multilingual support​
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Added Albanian & English language options to attract and retain global clients.
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Impact​​​​
Improved client interaction​
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Reduced missed inquiries, faster response times.
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Simplified management
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Easier handling of communication and content management.
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Expanded global reach
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Increased international client retention through enhanced accessibility.
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